Refund / Cancellation Policy

AeroNest books flights, hotels, and packages on your behalf. Cancellation and refund rights for each booking are determined by the airline, hotel, or package supplier, and they vary by fare class, rate type, and destination.

Before you confirm any booking, our specialists will state the cancellation terms that apply to your specific fare or room — including whether it is refundable, changeable, or non-refundable — so you can decide with full information.

All cancellations are handled by phone. Call our travel desk at (866) 767-4006 and provide the name and confirmation number on your booking.

Cancellations take effect on the date and time you make the request, not the date you stopped using the booking. We recommend calling as early as possible, since many suppliers charge more to change or cancel closer to departure or check-in.

If your fare or rate is refundable, we will request the refund from the supplier as soon as you cancel. Refunds are issued to the original form of payment used for the booking.

If your fare or rate is non-refundable, you may still be entitled to a credit, partial refund of taxes and fees, or a discounted change — depending on the supplier's rules. We will tell you exactly what is possible for your booking when you call.

Airlines occasionally cancel or significantly delay flights. In those cases the airline's own policies govern rebooking and refunds; we will advocate on your behalf and process any refund the airline approves.

Once a supplier approves a refund, it typically posts to your original payment method within 5–10 business days for card payments, though some banks and suppliers may take longer. Airline refunds can take up to one or two billing cycles.

We will give you a reference number when your refund request is submitted and follow up with the supplier until it is processed.

If AeroNest charged a service fee on your booking, that fee is refundable only where the underlying booking is refunded and permitted by the supplier's terms. Any applicable fee will be disclosed before you confirm a booking.

If you do not board a flight or arrive at a hotel, most suppliers treat it as a no-show and the booking becomes non-refundable. If your plans change, call us before the departure or check-in time.

Unsure what applies to your booking? Call (866) 767-4006 and we will look up your reservation and walk you through your options.